Frequently Asked Questions

Where can I buy tickets?

Visit our Events or Tickets page to purchase tickets.
Most of our events are purchased through TicketWeb.
For events that don’t sell out in advance, you may also purchase tickets at the door (cash only).

Is your venue accessible?

Yes. Our front entrance is accessible from Osbornse Street and there is a gender neutral accessible washroom on the main level.

Refund Policy

Tickets are non-refundable.
Please contact [email protected] with any questions or concerns regarding this matter.

Can I bring outside food and drinks?

You cannot bring any outside food or drink into the building. Empty water bottles are okay as we do have a self-serve water filling station.

Bag Policy

We do not allow backpacks or large purses/bags inside.
Please leave those items at home or you will be required to check them for a $10 fee with no in/outs with your bag. Some exceptions apply such as Medical Supplies. All small bags will be searched by security on entry.

 

Coat Check

We offer optional coat check for $5.

Lost and Found Policy

Lost and found items, including unclaimed coats, backpacks, and items left by patroms or artists performing will be held for 1 week and then donated. Email or send a message on Instagram if you have a lost item.

Intoxicated Guests

Sidestage reserves the right to deny entry to those deemed intoxicated upon arrival. Any intoxicated guests causing a dispturbance to other patrons, staff or the building will be politely asked to leave.

Smoking, E-Cigarettes and Vaping

There is no smoking inside of any kind. You can do so outside.

Parking

 There is street parking on both sides of Osborne St  as well as free residential parking in both Riverview and Lord Roberts neighbourhoods. Please be respectful of the neighbourhood we live and work in.

Where can I buy tickets?

Visit our Events or Tickets page to purchase tickets.
Most of our events are purchased through TicketWeb.
For events that don’t sell out in advance, you may also purchase tickets at the door (cash only).

Is your venue accessible?

Yes. Our front entrance is accessible from Osbornse Street and there is a gender neutral accessible washroom on the main level.

Refund Policy

Tickets are non-refundable.
Please contact [email protected] with any questions or concerns regarding this matter.

Can I bring outside food and drinks?

You cannot bring any outside food or drink into the building. Empty water bottles are okay as we do have a self-serve water filling station.

Bag Policy

We do not allow backpacks or large purses/bags inside.
Please leave those items at home or you will be required to check them for a $10 fee with no in/outs with your bag. Some exceptions apply such as Medical Supplies. All small bags will be searched by security on entry.

 

Coat Check

We offer optional coat check for $5.

Intoxicated Guests

Sidestage reserves the right to deny entry to those deemed intoxicated upon arrival. Any intoxicated guests causing a dispturbance to other patrons, staff or the building will be politely asked to leave.

Smoking, E-Cigarettes and Vaping

There is no smoking inside of any kind. You can do so outside.

Parking

 There is street parking on both sides of Osborne St  as well as free residential parking in both Riverview and Lord Roberts neighbourhoods. Please be respectful of the neighbourhood we live and work in.