Frequently Asked Questions
Where can I buy tickets?
Visit our Events or Tickets page to purchase tickets. Most of our events are purchased through TicketWeb which we manage. Some events are put on by outside promoters who use their own platforms. Always be wary of third parties! Email us if you ever think you’re being scammed and we can likely help. For events that don’t sell out in advance, you may also purchase tickets at the door (cash only).
Is your venue accessible?
Yes. Our front entrance is accessible from Osborne Street and there is a gender neutral accessible washroom on the main level.. Our stage (no ramp) and green room (located downstairs) are not accessible. We will have a more comprehensive Accessibility Page coming soon.
Is there Seating?
We are generally standing only, but often if the show isn’t sold out we will put out a few high tops with stools. There are always 5 stools at the bar on a first come first serve basis. If you have health needs requiring seating, please email us in advance of the show so we can make sure you are comfortable.
Refund Policy
Tickets are non-refundable.
Please contact [email protected] with any questions or concerns regarding this matter. If we didn’t manage the tickets we will direct you to those who did to assist you.
Can I bring outside food and drinks?
You cannot bring any outside food or drink into the building. Empty water bottles are okay as we do have a self-serve water filling station.
Bag Policy & Bag Searches
We DO NOT allow backpacks or large purses/bags inside. Our security guard will be doing bag searches at their discretion and will confiscate any prohibited items such as alcohol, weapons, knives and graffiti tools. Please leave those items at home or you will be required to check them for a $5 fee with no in/outs with your bag. Some exceptions apply such as Medical Supplies. All small bags will be searched by security on entry.
Coat Check
We offer optional coat check for $5. Our security guard will do coat putdowns at their discretion and will confiscate any prohibited items such as alcohol, weapons, knives and graffiti tools.
Lost and Found Policy
Lost and found items, including unclaimed coats, backpacks, and items left by patroms or artists performing will be held for 2 weeks and then donated.
Email or send a message on Instagram if you have a lost item.
Intoxicated Guests
Sidestage reserves the right to deny entry to those deemed intoxicated upon arrival. Any intoxicated guests causing a dispturbance to other patrons, staff or the building will be politely asked to leave.
Smoking, E-Cigarettes and Vaping
There is no smoking inside of any kind, as per city by-laws. You can do so outside.
Parking
There is street parking on both sides of Osborne St as well as free residential parking in both Riverview and Lord Roberts neighbourhoods. Please be respectful of the neighbourhood we live and work in.